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Restarting your equipment is often the quickest way to solve Internet connectivity problems.
Unplug the power cord from your wireless router.
Unplug the power cord from your FiberHome modem.
Wait at least 60 seconds, then plug the power cord back into your FiberHome modem.
Wait a few minutes until the FiberHome modem comes back online.
Plug the power cord back into your router.
Restart your computer.
Test your Internet connection.
It’s possible that one of your cables or cords is unplugged, loose, or damaged.
Check to ensure that all cables and cords are securely connected.
Check the length of each cable for kinks, cuts, or abrasions. Replace damaged cables, if any.
Resetting your equipment is often another way to solve Internet connectivity problems.
Find the Reset button on the side of the FiberHome modem
Press the Reset button for no more than 5 seconds.
If the indicator light on the router is green, it means you are connected to the Internet
Test your Internet connection.
If none of these steps resolve your issues please contact our Technical Support Team.
