Step-by-Step Restart Guide
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Step 1: Understand why you’re restarting equipment
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Restarting your modem, router, or devices clears temporary glitches.
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It’s often the quickest way to fix slow or lost Internet connections.
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Step 2: Unplug the power cord from your wireless router
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Locate your wireless router (the device that provides your Wi-Fi signal).
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Gently unplug the router’s power cord from the wall outlet or power bar. – Confirm that all lights on the router turn off.
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Step 3: Unplug the power cord from your FiberHome modem
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Find your FiberHome modem (small white box connected directly to the wall/Internet line).
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Unplug the modem’s power cord from the wall outlet or the modem itself. – Make sure the lights on the modem turn off.
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Step 4: Wait at least 60 seconds
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Leave both the router and modem unplugged for at least 60 seconds. – This pause allows the equipment to fully reset and clear any temporary errors.
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Step 5: Plug the power cord back into your FiberHome modem
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After 60 seconds, plug the FiberHome modem back into the power outlet.
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Do not not plug in the router yet—wait for the modem to fully restart first.
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Check that the modem lights turn on and begin blinking.
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Step 6: Wait for the FiberHome modem to come back online
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Give the modem a few minutes (typically 2–3 minutes) to reconnect.
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Watch for the lights to turn solid on PON, LAN and Power. – Only move on when the modem lights appear stable.
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Step 7: Plug the power cord back into your router
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Once the modem is online and stable, plug the router’s power cord back in.
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Wait 1–2 minutes for the router to fully start up. – The “internet” light should turn on and indicate that the network is active.
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Step 8: Restart your computer
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Restart your computer (or main device) to refresh its network settings. This helps the device get a new, clean connection from the router. If using a phone/tablet, you can restart it or briefly turn Wi-Fi off and on.
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Step 9: Test your Internet connection
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Reconnect your device to your Wi-Fi network.
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Open a web browser and visit a few different websites. – Confirm that pages load normally and your Internet connection is working again.
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Step 10: If issues remain
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Double-check that all cables are firmly connected between the wall, modem, and router.
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Ensure there is no damage to the cables such as kinks, cuts or abrasions – Replace damaged cables, if any.
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Try another device to see if the problem is device-specific.
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If you still have no internet, or if the FiberHome modem is displaying a red “LOS” light, contact Tether by emailing photos of the modem and router with lights and cables visible to [email protected] and let them know you’ve already restarted your equipment.
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