8449020173

Frequently Asked Questions

General Questions

It’s recommended to connect within the calendar year to secure the County subsidy for your property and avoid connection cost escalation. Installing fiber optic infrastructure on your property can have a positive impact on your property value.

Tether is all about transparency, so we won’t spring any new or hidden fees on you. The cost of equipment is factored into the price of your plan. As for installation, if you’d like to have one of our technicians set it up for you, we’ll happily help you out for a one-time fee.

With upload and download speeds of 1 gigabits-per-second, Tether internet is fast enough to support everything from gaming to video conferences. Whether it’s for home or business, Tether has the power to meet your needs and then some.

Yes! We’re happy to accept pre-orders. By ordering your service in advance, you’re giving yourself access to faster and more reliable internet as soon as possible.

Fiber optic infrastructure is sometimes called “future proof” for the way it can accommodate nearly unlimited technological advancements. Unless your equipment breaks, you shouldn’t need any updates or replacements in the near future.

Our user-led troubleshooting service is available 24 hours a day, 7 days a week. If, after going through our troubleshooting tool, you still need help, our service department is available to answer your questions!

If there is term left on the customer’s contract, the full balance will need to be paid in to satisfy the contract terms. Alternatively, if the new tenant/owner is agreeable to signing up with Tether, at the same contract level as the previous owner, then the previous owner will incur no penalty for exiting the contract early.

If the new owner selects a different plan than the previous owner, a connection fee of $225 will be applied to create the agreement.

The existing owner is responsible for providing the new owner’s contact information and coordinating the exchange of contract ownership.

Yes! if you are leaving for vacation, you can pause your account for up to 3 months in a calendar year!

Yes! The At this time, Red Deer County is fully subsidizing the cost to install fiber optic cable to each premise in the below noted communities. This includes running fiber up to the side of the premise and installing a NID to enable connectivity. There is no cost whatsoever to the property owner for this activity.

If you choose not to consent to have the fiber optic cable placed on your property in the calendar year of 2022, there will be a level of property owner investment required. Potential construction costs will vary, but typically start around $2500. Red Deer County will not be providing funding after this calendar year for the stated construction zones; a 3rd party contractor would be required to quote and construct the fiber drop.

Installation Questions

Installation comes in two phases. First, we need to install the fiber optic cable in the ground on your property. This part of the installation is minimally disruptive, however, we will have to dig a small line in order to get the cable to your home.

Once the necessary infrastructure is in place, all that’s left to do is to set up your equipment and get your fiber internet hooked up.

Once the infrastructure is installed on your property, setting up your internet should take approximately 90 minutes.

Unlimited Streaming

Constant Connection

Powerful Bandwidth

Plans As Low As $59.99 / Month View Plans

#tethertogether

Tether is committed to building community. With your help, Tether will donate proceeds from every new customer activation to a local community initiative.

facebook2 instagram arrow-circle-o-right arrow-right-circle