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Frequently Asked Questions

General Questions

As long as cable internet is still available in your area, you don’t have to switch for fiber internet. It is, however important to note that installing fiber optic infrastructure on your property can have a positive impact on your property value.

Having the fiber cable installed now also means that you can quickly and easily switch to fiber internet in the future.

Tether is all about transparency, so we won’t spring any new or hidden fees on you. The cost of equipment is factored into the price of your plan. As for installation, if you’d like to have one of our technicians set it up for you, we’ll happily help you out for a one-time fee.

With upload and download speeds of 1 gigabits-per-second, Tether internet is fast enough to support everything from gaming to video conferences. Whether it’s for home or business, Tether has the power to meet your needs and then some.

Yes! We’re happy to accept pre-orders. By ordering your service in advance, you’re giving yourself access to faster and more reliable internet as soon as possible.

Fiber optic infrastructure is sometimes called “future proof” for the way it can accommodate nearly unlimited technological advancements. Unless your equipment breaks, you shouldn’t need any updates or replacements in the near future.

Our user-led troubleshooting service is available 24 hours a day, 7 days a week. If, after going through our troubleshooting tool, you still need help, our service department is available to answer your questions!

Installation Questions

Installation comes in two phases. First, we need to install the fiber optic cable in the ground on your property. This part of the installation is minimally disruptive, however, we will have to dig a small line in order to get the cable to your home.

Once the necessary infrastructure is in place, all that’s left to do is to set up your equipment and get your fiber internet hooked up.

Once the infrastructure is installed on your property, setting up your internet should take approximately 90 minutes.

If you’d like to have one of our technicians install your box for you, we charge a one-time fee. This fee will not apply if you choose to hook up your box yourself.

Yes! Our system is highly automated. When your box is plugged in, it will automatically find the network.

If you’d like to set up the box yourself, just let us know. We’ll make sure to run your cable inside when we’re installing fiber on your property. Then, we’ll simply ship your box to your door. Plug your cable into it, and you’ll be ready to go.

Tether will give you everything you need for set up. If you’d like to set up your internet service yourself, we will run your cable inside, leaving you with a spool and a connector. Once your box ships to your home or office, all you need to do is connect the box to the cable.

Unlimited Streaming

Constant Connection

Powerful Bandwidth

Plans As Low As $110.00 / Month View Plans

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Tether is committed to building community. With your help, Tether will donate proceeds from every new customer activation to a local community initiative.

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