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How Can We Support You

Power cycle your equipment

Restarting your equipment is often the quickest way to solve Internet connectivity problems.
Unplug the power cord from your wireless router.
Unplug the power cord from your router.
Wait at least 30 seconds, then plug the power cord back into your modem.
Wait a few minutes until the FiberHome Network Terminal comes back online.
Plug the power cord back into your router.
Restart your computer.
Test your Internet connection.

Check your wired connections

It’s possible that one of your cables or cords is unplugged, loose, or damaged.
Check to ensure that all cables and cords are securely connected.
Check the length of each cable for kinks, cuts, or abrasions. Replace damaged cables, if any.

Resetting your FiberHome Wireless Router

Resetting your equipment is often another way to solve Internet connectivity problems.
Find the Reset button on the side of the FiberHome Network Terminal
Press the Reset button for no more than 5 seconds.
If the indicator light on the router is green, it means you are connected to the Internet
Test your Internet connection.

If none of these steps resolve your issues please contact our Technical Support Team at (833) 948-3086

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Tether is committed to building community. With your help, Tether will donate proceeds from every new customer activation to a local community initiative.

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